Support

If you were assigned a Cintas Online Training course and you’re having a problem signing in or completing it, please take a minute or two to see if your issue is addressed below. If you still need help, e-mail our support team a brief explanation of the problem, including the text of any error message(s) you received.

If you are a training administrator for your organization, you should consult the Admin Guide that we provided with your start-up kit. You can also find a link to download the Admin Guide at the bottom of any administration page. If you still need help, e-mail us or call your local Cintas Document Management team.

General Questions

• What are the minimum system requirements for Cintas Online Training courses?
• Do I need any special hardware or software?
• Is my assigned training course available in other languages?
• Is the course available in a printed version?
• What if I leave the course, lose my Internet connection, or my computer crashes in the middle of a training course? Will I have to re-start the course from the beginning?
• Do I need to take the entire course from the same computer?

Sign-In Issues

• How do I sign in for a training course?
• Can I sign in for a course if I don’t have an e-mail address?
• Are my username and password case-sensitive?
• What if I’ve forgotten my username or password?
• What should I do if I get a “username not found” or an “incorrect password” error when I try to sign in?
• What should I do if I get an “account deactivated” error?

Other Technical Issues

• I’ve completed the course, so why am I still receiving reminder e-mails?
• I’ve signed in successfully, but when I click “Start” to begin a training course, nothing happens.
• I’ve signed in successfully, but when I click “Start” to begin a course, the screen just says “Loading...”
• Why doesn’t my name appear in either the “Memorandum” on the first page of the course or in the Certificate of Completion at the end?
• How do I print a page of a training course?
• I’m taking the final quiz/game, and it seems like I’m being asked the same questions over and over again.
• Why am I getting stuck on the matching exercise?
• Why are the videos freezing/playing slowly?
• I’ve tried everything you said, and I still can’t start or complete the assigned training course.