How to Respond to an AED Recall: Steps Every Organization Should Take

AED recalls are rare, but when they happen, a quick and organized response is critical to help ensure safety and compliance. As a safety leader, here’s what you need to know to help protect your people and stay ready.

1. Identify Affected AEDs

• Locate the make, model, and serial number—usually on the back of your AED.
• Visit the manufacturer’s recall website or the FDA’s recall database to see if your device is listed.
• Cintas customers can contact their AED Specialist for help verifying serial numbers.

2. Follow the Manufacturer’s Instructions

• Read the official recall notice for guidance—this may include registering your AED, arranging for replacement, or following temporary procedures.
• Save a copy of the recall notice and keep it visible near affected units.

3. Communicate with Your Team

• Notify staff and key stakeholders so everyone knows the status of the AEDs onsite.
• If a unit is temporarily out of service, post clear signage.

4. Maintain Readiness

• If you have a backup AED, deploy it until the affected device is replaced or cleared.
• No backup? Follow the manufacturer’s recommendations for interim use.

5. Document Every Step

• Record serial numbers, actions taken, and communication with the manufacturer or distributor.
• Keep a timeline of events for compliance and peace of mind.

6. Reach Out for Support

• Contact your AED provider or safety partner for assistance with audits, temporary coverage, or tracking recall actions.
• Cintas AED Specialists are available to guide you through every step.
• Download a checklist that you and your team can use to respond to an AED recall

Staying prepared and proactive ensures your organization is ready to respond in any emergency. For personalized support or questions about AED readiness, reach out to your Cintas AED Specialist today.